Our core philosophy of Safe-Luxurious-Comfort, our purpose-built dedicated 47 acre pet resort facility, and continously-trained staff, provides a service-level bar-none. We've raised the level of service in the region, and our customers (and their pets) recognize it - and appreciate it. We're proud of our staff, we're proud of our services. No other facility in the Commonwealth can boast the range of services, the 24 hour level of care, the national recognition and the safe luxury offered.
Accolades are great, but what really is key are the comments, compliments and great testimonials from our happy long-time customers! Here are just few:
I travel for work all over the world. The Dude Ranch is great for my dogs. I call any time of the day or night and reach a live person! I've checked on my dogs from Japan, Europe and across the USA. What a relief to know how well cared for, safe and happy they are! Thank you Dude Ranch for being here for us!
I looked high and low in the Richmond area. I tried several different places, I went and toured many others - but NONE compare to the care and safety of what I found here. My dog and I are hooked.
I first came to the Ranch to check them out. I took a tour, met the staff. I was impressed. I've been a client ever since. There are other choices for me - but the Ranch's care, and attitude are what makes the difference. Now I bring TWO dogs, 3+ days a week! Wonderful caring people.
Go for a Tour! You won't believe how CLEAN everything is! It's cleaner than your house! It even smells GREAT/CLEAN! Everywhere. SAFE CLEAN WONDERFUL. We're sold!
I used to take my dogs to another 'resort', closer to my home. I went and checked mid-day when they claimed my dogs were outside and THEY WEREN'T - THEY LIED. I have checked the Ranch multiple times, and they are always honest and my dogs love the attention. I trust them with my kids. I believe in them.
We fell in love with the Suites for our three little ones. The service and luxury just fit them perfectly. As they got older, one developed night-fits. I was worried about having to go away. The Dude Ranch was AMAZING and provided an audio system track designed to help. It worked! I can't believe how wonderful and helpful they have been. Thank you guys. You're the best!